Terms of Service

Last updated: March 31, 2026

These Terms of Service ("Terms") govern your use of the services provided by AgentSurge ("we," "our," or "us"), including our AI automation tools, chatbot services, lead management systems, appointment recovery systems, and SMS/email notification services accessible through www.agentsurge.ai.

1. Acceptance of Terms

By using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. Services

AgentSurge provides AI-powered business automation services including:

• AI chatbots for customer engagement and lead capture
• Lead intake and pipeline management systems
• Appointment no-show recovery via SMS
• Automated email notifications, reminders, and review requests
• Website design and development
• Client dashboards and analytics

3. SMS Messaging

Our services may include SMS messaging for appointment reminders, no-show recovery, and follow-up communications. By using these services:

• You confirm that your customers have opted in to receive text messages when booking appointments or submitting contact forms
• Message frequency varies based on appointment activity
• Message and data rates may apply
• Recipients can opt out at any time by replying STOP
• For help, recipients can reply HELP

4. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Comply with all applicable laws, including data protection and anti-spam regulations
• Obtain proper consent from your customers before using our automated messaging services
• Not use our services for any unlawful or prohibited purpose

5. Payment & Billing

Fees for our services are outlined in your service agreement. Payment is due according to the terms specified in your contract. We reserve the right to suspend services for non-payment.

6. Intellectual Property

All content, software, and materials provided by AgentSurge remain our intellectual property. You are granted a limited, non-exclusive license to use our services for your business purposes. You may not copy, modify, distribute, or reverse-engineer any part of our platform.

7. Data & Privacy

Your use of our services is also governed by our Privacy Policy. We process data on your behalf and maintain reasonable security measures. You remain the data controller for your customer data.

8. Limitation of Liability

AgentSurge is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including but not limited to lost revenue, data loss, or business interruption.

9. Termination

Either party may terminate services with 30 days written notice. We may suspend or terminate access immediately if you violate these Terms. Upon termination, we will provide reasonable access to export your data.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page. Continued use of our services constitutes acceptance of the updated Terms.

11. Contact Us

If you have questions about these Terms, contact us at:

AgentSurge
Email: michael@agentsurge.ai