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How It Works

Monitor, Respond, and Grow Your Reviews

AI watches every review platform 24/7, drafts on-brand responses in seconds, and proactively generates new reviews — so your reputation works for you, not against you.

5
Platforms Monitored
<5 min
Response Time
4x
More Reviews
100%
Response Rate
🌐
Step 1
Multi-Platform Monitoring
The agent connects to every major review platform and continuously monitors for new reviews, ratings, and mentions of your business.
Google BusinessGoogle Maps and Search reviews tracked in real time
YelpNew reviews and rating changes detected instantly
FacebookPage recommendations and reviews monitored
Industry-SpecificHealthgrades, Houzz, Avvo, TripAdvisor, and more
🔔
Step 2
Real-Time Alerts
Instant notifications the moment a new review is posted — via SMS, email, or Slack — so nothing slips through the cracks.
New 1-star review on Google Business
→ SMS alert to owner in <60 seconds
→ Slack notification to team channel
→ AI response draft ready for approval
🧠
Step 3
AI Sentiment Analysis
Every review is analyzed for sentiment (positive, neutral, negative) and key themes — giving you actionable insights at a glance.
Positive ThemesIdentify what customers love most about your business
Neutral FeedbackSpot improvement opportunities before they become complaints
Negative PatternsDetect recurring issues across locations or services
✍️
Step 4
Auto-Draft Responses
Claude AI crafts personalized, on-brand responses that address specific details from each review — ready for one-click approval or auto-publish.
Review: "Great facial but the wait was long"
→ Response: Thanks Sarah for the kind words about
   your facial! We're adjusting our scheduling to
   reduce wait times. Hope to see you again soon!
💬
Step 5
Review Request Campaigns
Automated post-service messages ask happy customers to leave a review — timed perfectly to maximize response rates.
SMS RequestsText message with direct review link, 2 hours post-visit
Email Follow-UpBranded email with one-click review buttons
⚠️
Step 6
Negative Review Escalation
Critical reviews are immediately flagged to the business owner with context and a suggested resolution path — turning detractors into advocates.
1-2 star review detected
→ Owner alerted via SMS + email
→ AI suggests: offer callback, discount, or redo
→ Track resolution status in dashboard
📊
Step 7
Reputation Dashboard
A unified view of your reputation across all platforms — rating trends, review velocity, sentiment scores, and competitor comparison.
Rating TrendsTrack your average rating over time across platforms
Review VelocityMonitor how fast new reviews are coming in
Sentiment ScoreOverall brand perception tracked monthly
Competitor CompareSee how your reputation stacks up locally

Tech Stack

Python
FastAPI
Google Business API
Claude AI
Twilio SMS
SendGrid
Supabase
Built for local businesses, restaurants, med spas, contractors, and service providers.
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