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How It Works

AI Voice Agent
Phone Handling

Forward your business phone to AI when you're busy or after hours. Powered by Vapi, the AI handles bookings, FAQs, message taking, and transfers. Transcripts and summaries logged to your dashboard. Voicemail with transcription via email.

1
📞

Call Forwarded to AI

When you're busy, in a meeting, or after hours, your business phone forwards to the AI number. Customer never knows the difference — AI picks up instantly, no hold music.

Call ForwardingVapi
2
🤖

Vapi AI Agent Answers

Powered by Vapi voice engine, the AI greets the caller by your business name with a warm, human-like voice. No menus, no "press 1" — just a natural conversation.

Vapi EngineClaude AIVoice Synthesis
3
🎧

Listen & Classify Intent

Real-time intent detection determines what the caller needs: scheduling, pricing, general question, urgent issue, or complaint.

NLUReal-time
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Handle the Request

AI handles bookings (checks live calendar), answers FAQs from your knowledge base, takes detailed messages, or transfers urgent calls to you directly — all while on the call.

BookingsFAQsMessage TakingTransfers
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👤

Capture Lead Info

Collects name, phone, email, and what they need. New contacts are automatically saved as leads in your dashboard.

SupabaseAuto-Save
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🔔

Transcript + Summary to Dashboard

Full call transcript and AI-generated summary logged to your dashboard. Caller name, intent, action items, urgency level — all searchable. Voicemail messages are transcribed and emailed to you.

DashboardVoicemail TranscriptionEmail
7
📬

Voicemail with Transcription

If the caller prefers to leave a voicemail, the AI captures it and transcribes the message. You receive an email with the audio file and full text transcription — never miss a message.

VapiEmail DeliveryTranscription

Smart Intent Detection

📅

Scheduling

Book, reschedule, or cancel appointments

💰

Pricing

Service costs and custom quotes

General Q&A

Hours, location, services, parking

📝

Message Taking

Captures detailed message for staff

🚨

Urgent / Transfer

Immediate warm transfer to staff

📨

Voicemail

Record, transcribe, email to owner

What You Get After Every Call

📋

Transcripts + Summaries

Full call transcript and AI summary logged to your dashboard. Searchable by caller, date, or intent.

📅

Auto-Booked Appointments

Appointments land directly on your calendar. Caller gets a confirmation text automatically.

📨

Voicemail Transcription

Voicemails transcribed and emailed to you with the audio file. Never check a voicemail box again.

🔄

Smart Transfers

Urgent calls warm-transferred to you. If transfer fails, instant SMS alert with caller details and transcript.

Powered By

Vapi Claude AI FastAPI Twilio Supabase Google Calendar